Help Centre

Cat Product Info

• What is the purpose of a Cat Scratching Post?
• How many cats can fit into each cat house?

Rabbit Product Info

• What is in the Rabbit/Guinea Pig Starter Pack?
• Can any of the rabbit/guinea pig hutches be kept indoors?

Chicken Product Info

• What is the purpose of a wormer?
• What is the purpose of Mite Powder?
• What should I feed my chickens and how much should they be fed?
• Where can I buy chickens?
• How many chickens fit into each coop?
• What comes with the chicken starter pack?

Order Query

• Collect an order
• Can I change an item on my order?
• What forms of payment are accepted?
• I want to change my delivery address or telephone number on my order
• Removing an item from an order
• How do I make an order online?

See all 7 articles

Dog Product Info

• Insulated Kennels
• At what age can my puppy start using the dog fence kit?
• How do I know when a product will be back in stock?
• Do any products come assembled?
• How much boundary wire do I need for my garden?
• Can I use a kennel for multiple dogs?

See all 11 articles

Delivery

• Will my order be delivered on a weekend?
• Can I change my order from collection to delivery?
• Where can an order be shipped to?
• How much does delivery cost?
• Only part of my order arrived
• Can I collect my order?

See all 9 articles

Returns

• Can my refund be transferred onto another card? Or receive the refund via another payment method?
• When will I receive a refund for returning my order?
• How much does a return cost?
• How do I return my order?
• Exchanging a Product
• Change of mind policy

See all 11 articles